CLEAR ANSWERS.
BEFORE YOU COMMIT.

Cost depends on the site area, access, number of capture positions, required outputs, accuracy, travel, programming and hosting. Use the project assessment to share those factors. Novo can then recommend a suitable scope and budget band rather than quoting an unsuitable fixed package.

Timing depends on site readiness, scale and deliverables. A straightforward hosted tour and a multi-site LiDAR-to-BIM project have very different production paths. Tell Novo the required launch or decision date during assessment so feasibility can be confirmed before work starts.

Confirm access, clear or stage visible areas, remove confidential material, nominate a site contact, advise occupants and identify restricted zones. Use Novo’s site preparation checklist for room-specific and Matterport guidance.

Novo is based in Kuala Lumpur and scopes work across Malaysia and selected regional locations. Travel, permits, access and local operating requirements are confirmed for each project.

Ownership, platform access, hosting and reuse rights depend on the agreed deliverables and third-party platform terms. Novo documents these items in the proposal so the client can distinguish downloadable project files from hosted services.

For Novo projects, a digital twin is a navigable digital representation of a physical space used for remote exploration, documentation, measurement, sales, planning or operations. The required capture method and accuracy follow the intended decision.

No. Matterport is strong for connected interior navigation, dollhouse context and rapid capture. A custom 360 tour allows greater control over visual quality, branding, guided storytelling and aerial-to-ground navigation. Some projects combine both.

Yes, subject to the selected hosting and platform plan. Novo can place the experience within a campaign page or client website and connect it to enquiry actions and measurement.

Some platforms provide measurement tools, but suitability depends on capture method and the tolerance required. Technical, design or construction decisions should use a workflow scoped to an agreed accuracy.

Update it when material changes make the existing record misleading or less useful. Hotels, venues, developments and operational sites may need updates after refurbishment, layout changes or major asset replacement.

Reality capture records an existing place as visual or spatial data using methods such as LiDAR, Matterport, DSLR 360 imaging, drone capture or photogrammetry. That source material can support a tour, point cloud, measured drawing or BIM model.

There is no responsible universal accuracy claim. Results depend on the scanner, field method, control, registration, site conditions, visibility and required output. Novo agrees the intended tolerance before recommending equipment and method.

Aerial 360 is useful when location, access routes, surrounding landmarks, development context or destination orientation influence the decision. It can be connected to ground-level panoramas or an interior digital twin.

No. Airspace, site permission, weather, safety and regulatory requirements must be checked for the specific location and date. Novo confirms feasibility during scoping rather than promising a flight before those checks.

Rain, wind, direct sunlight and changing light can affect aerial, exterior and some 3D capture. The capture plan should include acceptable conditions and a rescheduling approach where weather is material.

No. A point cloud is registered spatial data captured from the site. A BIM model is an interpreted and structured representation created from that data to an agreed scope, element set and level of detail.

Agree the capture area, coordinate requirements, intended use, required elements, modelling detail, file formats, tolerances, exclusions and responsibility for concealed conditions. These decisions should be made before site capture.

Novo can scope registered point clouds, measured drawings, CAD and BIM or Revit deliverables. The exact formats and model requirements must be confirmed in the proposal.

Yes. Depending on the selected platform, Novo can add navigation, information points, media, brand elements and enquiry routes. The interface should support the audience’s task rather than simply decorate the tour.

Novo scopes browser-based experiences for current desktop and mobile devices. Large models, embedded media and third-party viewers still depend on device capability and network quality, so representative testing is part of delivery.

Hosting terms depend on the platform and service agreement. Novo states the hosting period, renewal responsibility, platform dependency and handover options in the proposal.

Complete the project assessment with the location, approximate scale, audience, objective, outputs and timing. Novo can then respond with useful questions and a recommended next step.